Fender Mender is
“On the Road to Gold”
What Does I-CAR Do?
I-CAR’s Professional Development Program (PDP) is a continuing education program, keeping repair techs up-to-date on the latest techniques in the industry. Their courses are built around four core roles: estimator, non-structural technician, steel structural technician and refinish technician. They also offer training for three specialty roles: production management, aluminum structural technician and electrical/mechanical technician.
Platinum Status Technicians
Employee training with I-CAR starts with three ProLevel courses. Technicians earn Platinum status by completing ProLevel 1. To keep that status, they must progress to the next ProLevel each year until they complete ProLevel 3, then maintain their training with refresher courses.
Gold Class Certification
For a shop to reach I-CAR Gold Class certification, all employees directly involved in vehicle repair need to train through I-CAR, and every employee involved in their four core roles must achieve Platinum status. That means everyone working on your car from start to finish at a Gold Class shop has the most up-to-date training available. Just 10% of body shops meet this standard.
Gold Class: The Sign of Proven Quality
CynCast, the company behind I-CAR, may not be a household name yet, but their software connects almost every part of the auto repair industry from insurers to rental car companies. To better understand collision repair, CynCast developed an objective evaluation to judge shops based on factors like repair quality, repair time, estimate accuracy and customer satisfaction. In 2013, they analyzed over 18,000 shops and found that on average Gold Class-certified shops scored 51% better than non-certified shops.
Moreover, shops that earned Gold Class status during the study greatly improved their work: the time technicians need to make repairs decreased by one third, while total time in the repair shop decreased by 11%. The number of overlooked repair issues also decreased by 11%. This means the initial estimate matched up with the actual repairs more frequently. When insurance companies fill claims, they prefer to have the work done at Gold Class shops because they know they’re paying for quality work, and the estimate they receive will be right the first time.
Why Gold Class Shops are a Good Choice for You
When you have your car repaired at a certified shop like Merton Auto, you can rest assured it will be done right, and you’ll be without your vehicle for the shortest time possible. Our crew of trained technicians will get you back on the road with a smile on your face. Stop by and let us show you the Gold Class difference!
Are you in need of immediate car repairs? Our team at Fender Mender would be more than happy to serve you, and add you to our long list of satisfied customers. Fender Mender is Charleston’s trusted body shop for a reason: our team of experts has several decades of combined experience in the car repair industry, and if your car is in need of towing, paint repair, collision repair, paintless dent repair, or other repairs, our team of professionals at Fender Mender has you covered. Our store also conveniently comes equipped with an Enterprise Rent A Car adjacent to our body shop, so that you can quickly hop into a rental car and get back to doing more important things while we repair your car.
Our body shop is located at: 2440 Savannah Highway, Charleston, SC 29414. If you are not able to get your car to our body shop and need a towing service, give us a call: (843) 763-1311. Please see below for our complete list of store hours.
- Mon. 8:00 AM – 6:00 PM
- Tue. 8:00 AM – 6:00 PM
- Wed. 8:00 AM – 6:00 PM
- Thu. 8:00 AM – 6:00 PM
- Fri. 8:00 AM – 6:00 PM
- Sat.-Sun. CLOSED